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Verint in the News

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JUNE

The privacy and protection speech: Educating bank customers about voice biometrics
BAI
June 20, 2017

Verint Launches Mid-Market WFO
Smart Customer Service
June 12, 2017

Verint Provides Engagement Tools for CX Practitioners, and a Case Study of CX in Practice
CustomerThink
June 4, 2017

Customer Conferences: The Best Time of Year to Improve CX
CustomerThink
June 2, 2017

MAY

Criminals Manipulate Call Center Agents (Portuguese)
Consumidor Moderno
May 26, 2017

Customer Trust Must Be Earned
CRM Magazine
May 19, 2017

Voice of Customer Industry Trends: Consolidation, Disruption, and the Rise of Real-Time Action
CustomerThink
May 17, 2017

Verint Introduces Customer Experience Consulting Services
Insurance Innovation Reporter
May 17, 2017

Verint Launches Workforce Optimization Consulting
Workforce Optimization Software
May 17, 2017

Verint Earns Our Editor’s Retail Choice Award™ for Customer Engagement Optimization
DealCrunch
May 15, 2017

Calling All Contact Centers
Software Magazine
May 8, 2017

Two Reasons to Analyze What Customers Say – Just Not What They Do
CustomerThink
May 4, 2017

The Personalized Service and Data Security Dilemma
Contact Center Pipeline
May 1, 2017

A View from the Saddle: Communing with Communities
Contact Center Pipeline
May 1, 2017

Surprise! Your Customers Still Want to Speak to Humans
CMSWire
May 1, 2017

APRIL

Digital vs. Human Customer Service: Who is the Victor?
Media Sales Today
April 21, 2017

Verint WFO Achieves Cisco Compatibility Certification
Smart Customer Service
April 19, 2017

Can Your Quality Assurance Team Really Monitor 100% of Calls? Should It?
CustomerThink
April 13, 2017

Verint Enhances Community Solution
CRM Magazine
April 12, 2017

Empowering the Consumers Through Digital Channels (Portuguese)
Consumidor Moderno
April 10, 2017

Employee Advocacy is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”
CustomerThink
April 6, 2017

MARCH

Verint and Tango Networks Partnership (Portuguese)
Callcenter.inf.br
March 30, 2017

The 2017 CRM Service Leaders
CRM Magazine
March 27, 2017

Is Your Omnichannel Strategy Customer-centric or Self-centric?
CustomerThink
March 26, 2017

Customer Experience as a Competitive Tool
Travel Weekly
March 22, 2017

89% of Consumers Are Concerned About Data Security and Privacy (Portuguese)
Security Report
March 22, 2017

Privacy and Data Security Among Key Consumer Concerns (Spanish)
NetmediaMX
March 21, 2017

Verint Among the Best Companies in the Robot Process Automation (Portuguese)
Consumidor Moderno
March 20, 2017

The Churn of the Digital Consumer
Information Age
March 20, 2017

Data Security and Privacy, What Worries Them Most (Portuguese)
Excelsior
March 17, 2017

Verint Shows How to Transform the Customer Experience with Speech Analytics and Robotics in Mexico (Spanish)
Global Media IT
March 17, 2017

Operational Framework is Key to Breaking Down Business Silos
BPA Quality
March 16, 2017

Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy
Dataversity
March 15, 2017

WhatsApp Field-Trials Business Chat
CRMBuyer
March 14, 2017

Why Marketers Need a CMS in Their Toolkit this Year
Martech Advisor
March 14, 2017

Verint Ups the Ante on Employee and Customer Engagement
Loyalty360
March 10, 2017

Report Finds Personalization, Security Key for Consumers’
BizReport
March 10, 2017

9 in 10 Consumers Worried About Online Privacy (But Most Want Personalisation Too)
NetImperative
March 9, 2017

Verint Reveals Consumer Concerns (Spanish)
Prensario TI Latin America
Mach 8, 2017

Verint, Tango WFO Solutions Improve Mobile Workforce
Workforce Optimization Software
March 7, 2017

TMC Announces Customer of the Year Award Winners
CUSTOMER Magazine
March 7, 2017

Verint Partners with Tango Networks
CRM Magazine
March 2, 2017

KMWorld 100 Companies That Matter in Knowledge Management 2017
KMWorld
March 1, 2017

Verint, Elan Moriah, President, Customer Engagement Solutions, Verint®: View From The Top
KMWorld
March 1, 2017

FEBRUARY

Surrender Your Desk: It's Time To Let The Robots Take Over
benzinga.com
February 27,2017

The Rise of Facebank – Why Social Banking is Here to Stay
Fintech Finance
February 27, 2017

Recipients of the 2017 CUSTOMER Products of the Year Award Announced
CUSTOMER Magazine
February 24, 2017

Verint Adds OpinionLab for Deeper Omni-channel Customer Engagement
Technology Evaluation Centers
February 23, 2017

Hardware.com.br Interviews: Ronaldo Stanzione, Verint Brazil Country Manager (Portuguese)
Hardware.com
February 22, 2017

79% Of Consumers Want A Human Option For Customer Service
Retail Touchpoints
February 20, 2017

We Like to Talk with People on the Phone
One-Minute Marketer
February 16, 2017

The Fourth Industrial Revolution Has Begun (Portuguese)
HSM Management
February 15, 2017

The 2017 State of the Speech Technology Industry: Speech Analytics
Speech Technology
February 6, 2017

Study Reveals Increased Wear of Consumers with Digital Channels (Portuguese)
IP News
February 6, 2017

Verint Celebrates Achievements (Portuguese)
Callcenter.inf.br
Febr4uary 6, 2017

Are Chief Marketing Technologists Key to Customer-Centricity?
MyCustomer
February 6, 2017

Verint Customer Experience Program Receives New Honors (Spanish)
Contactforum.com
February 2, 2017

A Tool for Positive Change: Five Tips for Building a Customer Journey Map
CustomerThink
February 2, 2017

Verint Recognized in DMG Consulting's Workforce Optimization Report
Workforce Optimization Software
February 1, 2017

Digital Feedback Management: The Next Chapter for Customer Service
Contact Center Pipeline
February 1, 2017

JANUARY

Verint Partners with Content Guru
Speech Tech Mag
January 30, 2017

Is there Common Ground between Customers and Brands on what Loyalty Means?
Blogorama
January 30, 2017

Customers Using Digital Channels Are More Likely to Switch Providers (Portuguese)
ComputerWorld
January 30, 2017 

Digital Consumers Are More Likely to Switch Providers (Portuguese)
IT Forum 365
January 30, 2017 

Study Reveals Greater Wear Among Digital Consumers (Portuguese)
E-commerce Brazil
January 30, 2017

Digital Channel Favors Supplier Exchange, Concludes Survey (Portuguese)
TI Inside Online
January 27, 2017 

Digital Customers Less Loyal
Media Post
January 25, 2017

Digital Engagement for the Win
BPA Quality
January 25, 2017

Customer Retention, Increasingly Difficult With the Digital Age: Study (Spanish)
ComputerWorld Mexico
January 23, 2017 

Human Interactions Drive Higher Loyalty Among Digital Consumers
Fierce Retail
January 23, 2017

Top 10 Hot Artificial Intelligence (AI) Technologies
Forbes
January 23, 2017

CustomerThink Names 12 Global Thought Leaders as Advisors for 2017
CustomerThink
January 20, 2017

Balancing the Digital Demand with Human Touch
Fast Moving
January 19, 2017

Is the High Street Fighting Back?
Retail Gazette
January 19, 2017

A Wake-Up Call For Brands
Business LIVE
January 19, 2017

Digital-First Customer Survey Finds Customer Service Automation May Impact Churn
CDG Portal
January 18, 2017

Getting The Balancing Right Between The Digital Demand And The Human Touch
Global Banking & Finance Review
January 17, 2017

Online Shopping Erodes Brand Loyalty
ShopSafe
January 17, 2017

Balancing the Digital Demand With the Human Touch
Business & Finance
January 16, 2017

Clear Winners in the Digital World Offer Better Platforms Related to Customer Personalization 
Loyalty360
January 16, 2017

Study Shows Keys to Customer Retention for Online and In-Store Retailers
Inc.
January 16, 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
DataQuest
January 13, 2017

10 Mind-Boggling Digital Marketing Stats From This Week
Econsultancy
January 13, 2017

Analytics and CX - Market Trends 2017
Silicon India
January 12, 2017

Consumers Who Do Business Through Digital Channels More Likely to Swap Providers, Verint Study Shows
Retail Times
January 12, 2017

Global Study Finds Higher Attrition Among Digital Consumers
eContent
January 12, 2017

Do online shoppers have loyalty in mind?
MediaAvatarme.com
January 12, 2017

Study: Digital shoppers less loyal
BizReport
January 11, 2017

Global Study Finds Higher Attrition Amongst Digital Consumers
Call Centre Helper
January 11, 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
FinTech Finance
January 11, 2017

Digital Dilemma
Digitalisation World
January 11, 2017

Verint: The Human Touch, Central to the Customer (Spanish)
Prensario TI
January 11, 2017  

Verint Global Study Notes Increased Wear Among Digital Consumers (Spanish)
Call Center News
January 11, 2017

BGL Group Reaps Benefits From Speech Analytics Project
Insurance Business
January 11, 2017

UK Insurance Group Targets Savings Through Speech Analytics Project
Life Insurance
January 10, 2017

New Verint App Extends Employee Engagement Capabilities on Mobile Devices
KMWorld
January 6, 2017

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value
CustomerThink
January 6, 2017

What Will Be the Single Biggest Security Threat of 2017?
IDG Connect
January 5, 2017

Verint Introduces Mobile Work View App for Optimizing Workforce Capabilities
MarTech Advisor
January 5, 2017

Verint Launches Mobile Work View
SmartCustomerService.com
January 4, 2017

Verint's New WFO App Promotes Safe BYOD Practices
Workforce Optimization Software (TMC)
January 4, 2017

The Year Ahead: 17 on ’17 (PDF)
Contact Center Pipeline
January 1, 2017

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