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Compliance Recording

Record Customer Calls and Interactions for Risk Management and Compliance

For years, organizations have recorded customer calls in their contact centers to comply with government regulations, verify sales, and expedite dispute resolution. But compliance recording is evolving in today’s omnichannel environment. Now, organizations must capture interactions in different areas of their businesses, across a variety of communications channels and devices.

Verint offers compliance recording solutions to help organizations meet industry regulations and standards, such as the Payment Card Industry Data Security Standard (PCI DSS), MiFID II, HIPAA, HITECH. Our solutions can capture, index, retrieve, store, and archive many types of interactions, including voice, screen, video, mobile, face-to-face, and text. Contact centers, financial trading centers, bank branches, and other organizations rely on Verint compliance recording solutions to help them achieve legal compliance, resolve disputes, verify sales, and enhance quality and performance.

Verint Call Recording offers security options to help organizations achieve compliance with the PCI DSS. AES 256-compliant encryption protects data when it is recorded, in transit, and archived. This optional functionality includes a separate key management system, enabling users to move, archive, and store customer data while protecting it from unauthorized access.

Verint compliance recording solutions also include:

Verint Call Recording—Provides a full-time, enterprise recording and archiving solution to help enhance compliance, reduce liability, and support customer engagement management.

Verint Branch Audio Recording—Captures face-to-face interactions between employees and customers at distributed business locations.

Verint Risk and Compliance—Captures up to 100 percent of interactions including fixed and mobile phone, screen actions, instant messaging, SMS, and data recording in trading floor, branch office, and back-office operations.

Learn more about the available call recording options in these data sheets.

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