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Verint Voice of the Customer solutions enable you to analyse and act on customer feedback across channels to identify and respond to trends, opportunities and issues, enhance experiences and optimise engagement.

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Verint Customer Analytics

Voice of the Customer

Listen, analyse, and act on the voice of the customer across all channels

Voice of the Customer (VoC) solutions have become a strategic imperative for measuring and improving customers’ experiences, satisfaction, and loyalty. It’s fundamental to any customer engagement strategy. In many organisations, a variety of functional areas—from the contact centre to customer experience, marketing, and other departments—are interested in what customers share within and across interaction channels.

Verint offers a complete portfolio for listening, analysing, and acting on the VoC across digital, voice, text, and social channels. We take a holistic approach that spans from recording and analysing customer interactions (“active listening”), to soliciting and analysing customer feedback (“proactive feedback”) across channels. Our solutions help amplify the voice of the customer, while creating shared intelligence that your organisation can leverage to achieve business objectives across the enterprise. So organisations can quickly take action, as well as execute a coordinated customer engagement strategy across the enterprise.

Verint Voice of the Customer solutions include:

Interaction Analytics—for proactively identifying trends, themes, and the root causes driving customer behaviour. Our Speech Analytics, Text Analytics, and Social Analytics solutions can automatically categorise, identify trends, and perform root cause analysis on voice and text-based communications, including call recordings, survey verbatim responses, social media posts, email, and customer service chat sessions, according to your unique objectives and challenges.

Enterprise Feedback Management—for obtaining a complete, enterprise view into the perceptions, opinions, and intentions of customers and employees through company-initiated surveys delivered via mobile, email, web, IVR, and SMS channels.

Digital Feedback Management—for measuring and analysing digital transactional interactions on web and mobile devices. These solutions from OpinionLab, A Verint Company, deliver customer-initiated feedback that can be analysed and acted on in real time, during key moments in the digital customer journey.

Verint Voice of the Customer solutions work in tandem with Verint Workforce Optimisation, including Recording, Quality Management, Desktop and Process Analytics, Enterprise Workforce Management, and Performance Management. They can be licensed as a whole or by individual product and deployed in the cloud, on-premises, or in a hybrid model, with flexible purchase methods to suit your business needs.

Discover how Verint solutions help the world’s largest wedding and social stationary printer engage more effectively with customers and evolve its products.

ベリントのソリューションにより、世界最大のウェディングおよびソーシャル・ステーショナリー印刷会社がどのようにして顧客とより効果的にやりとりをし、製品を展開してきたかをご覧ください。

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Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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