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Capture, analyse and act on customer feedback across all channels

Enterprise Feedback Management

Enterprise Feedback

Intelligently capture the voice of the customer to drive a differentiated customer experience

Your customers interact with you using multiple channels. Now, you need to capture the voice of the customer across all channels - and connect the dots on their overall experience.

Enterprise feedback management is a powerful means of collecting, analysing and acting on customer feedback across all channels. It can enable you to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.

Organisations that use EFM to drive their Customer Experience programs can receive important benefits:

  • Consistently high customer response rates
  • Improved customer loyalty
  • Reduced customer churn
  • Deep insights into customer behaviour

Verint Enterprise Feedback Management is an award-winning platform that can help drive your Customer Experience Program by enabling you to:

  • Integrate your CX data with CRM records and customer databases to personalise and contextualise interactions.
  • Co-ordinate all your customer feedback efforts across business units to avoid customer feedback fatigue.
  • Capture and integrate customer feedback across all channels to get an integrated view of customer activity.
  • Analyse data in real-time and provide role-based dashboards.
  • Take action on feedback with integrated case management that closes the loop on customer issues.
  • Improve contact center agent performance by providing customers with the ability to rate agents post-interaction.
  • Improve employee satisfaction with voice of the employee feedback

Learn how Enterprise Feedback Management helps VWR measure key customer experience metrics globally:

Learn More

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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