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Make coaching your staff a priority. Download the data sheet to discover how to automate the process.

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Schedule, Deliver, and Track Employee Coaching Automatically

The quality of service your organisation delivers depends on the skills of its employees. But in the hectic environment that’s typical of contact centres, branch operations and back-office operations, supervisors often spend the least amount of their time coaching staff and helping them build their skills.

Employee coaching

Verint Coaching is a practical solution to help make employee coaching a part of daily operations. It provides out-of-the-box workflow for scheduling, delivering, and tracking coaching that’s integrated with individual quality monitoring evaluation scores and key performance indicators (KPIs). By tying coaching together with scorecards and training and making this information available right on the desktop, Verint Coaching can help your organisation provide employees with better guidance on how to enhance their skills.

Verint Coaching is included as part of our Verint Workforce Optimisation and Verint Quality Management solutions. It can help you receive extended value from your other Verint solutions, including Learning, Performance Management, and Workforce Management.

Improvement through coaching

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