Andrew Lamb, Director of Business Development at Verint explains how automation is transforming companies and opening up new avenues for growth and innovation.
Stringent regulations, legal oversight, and increased competition pose new challenges for today’s organizations. Especially in heavily regulated industries such as financial services, insurance and utilities. Companies face increased compliance costs and in the event of non-compliance, they risk reputational damage and hefty fines.
Designed to deliver deep operational oversight, Verint Automated Verification incorporates a comprehensive set of automated offerings that can help foster compliance assurance and deliver improved operational value for your business.
Policy Check compares every live call entering and leaving a voice environment to make sure that conversations are successfully recorded on the environment and are policy compliant, while reporting anomalies in near real-time.
Operation Check proactively simulates the use of critical communication paths with automated “walk the floor” audio quality testing to help ensure workstation, voice platform and call recorder availability and assure that calls can be retrieved correctly.
System Check automatically tests the entire voice communications and recording infrastructure to indicate whether configurations are correct, software versions are synchronized, and services are running consistently. Alerts show when failures occur.
European Investment & Retail Bank saved 10,000+ hours of time by eliminating manual system check.