Verint Speech Analytics reveals occurrences of non-compliance and fraud across 100 percent of phone interactions – so you can take action quickly and remain compliant with all relevant regulations.
Phone interactions with customers are a critical part of providing service, but they can also pose compliance issues if they fail to comply with consumer data protection and privacy regulations. Since the sheer volume of phone calls typically exceeds a contact center’s ability to manually review and analyze them, it can be difficult, if not impossible, to identify compliance risks.
Verint Speech Analytics provides advanced functionality that can automatically surface valuable intelligence from thousands—even millions—of recorded calls, so you can take action quickly. It can reveal occurrences of non-compliance and fraud across 100 percent of phone interactions. Armed with this insight, you can take action quickly, coach staff as necessary, and remain compliant with regulations such as GDPR, HIPAA, and other consumer privacy laws.
Compliance for Financial Trading
To meet the specialized compliance needs of financial trading rooms and other financial services environments, Verint also offers Verint Financial Compliance Transcription and Phonetic Search. This solution can search, transcribe and analyze 100 percent of calls and surface those containing suspicious words or phrases. This offering is complemented by advanced transcription capabilities to make sense of jargon-heavy trader conversations and reliably reconstruct the chain of events of a transaction.