Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.
Verint’s unique offering provides a connected view of the customer for CX, digital and operational teams. Only with Verint can you:
Find out how with Verint Unified VoC and the rest of our VoC product portfolio.
Verint’s flagship VoC offering is a fully connected platform that enables you to listen, analyze and act on speech, text and operational customer insight across channels to improve omnichannel CX.
Digital influences the entire customer journey. Measure experience everywhere, and link improvements to business outcomes using Verint ForeSee.
Listen, analyze and act on Interactive Voice Response feedback to move the needle on key contact center and broader business performance metrics.
Increase revenue and decrease churn by giving your digital customers a voice and empowering your organisation to act on their feedback.
Improve customer satisfaction and loyalty by listening to your customers across all channels and connecting the dots to improve their overall experience.
Uncover actionable intelligence from text-based customer engagement channels.
Verint Speech Analytics enables you to transcribe and analyse millions of calls to discover customer insights and improve contact center performance.
Gain insight from social media posts and content from messaging services.
Transcribe all contact center calls to enhance sales and customer experiences while reducing costs and customer churn.
CX done right delivers revenue growth and loyal customers. But to do CX right, you need to listen to your customers and thoughtfully act on what they tell you. Voice of the Customer intelligence should be shared enterprise-wide to help you prioritise your CX initiatives and drive measurable business results.
Your digital channels have both an immediate and long-term impact on the growth of your business. Listening to your digital customers, analysing their feedback, and efficiently acting to improve their experience helps optimise the business value your digital channels deliver.
Your contact centre is an important and intimate customer touch point. Gathering and analysing customer feedback about your agent interactions from a variety of channels can help you prioritise actions to improve agent satisfaction, operational efficiencies, and customer success.
Your customer’s experience in your branch location may represent the difference between revenue growth and customer churn. Gathering the voice of your in-location customers, analysing their feedback, and taking real-time action can provide demonstrable, sustainable competitive advantage.
Connect your existing technology with our next-generation capabilities-in a manner that protects your legacy investments and lets you start anywhere.
The largest mutual life insurance company in the United States, New York Life uses Verint Speech Analytics at the core of its consumer health index to provide better business insights and create a positive customer service experience.
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