Deliver Customer Engagement that Stands Out in Your Industry
Modernise Customer Engagement with Verint
Every organisation wants to be successful, regardless of the industry in which it operates and the customers it serves. But meeting customer expectations is getting harder, not easier. And while cloud solutions can help, it evolves so quickly that you might not know where to start.
So why not start here, with Verint? For over 20 years, we’ve delivered solutions and services to help tackle customer engagement challenges in a variety of industries.
Are you facing consolidation, fierce competition, increasing transaction volumes, and narrower profit margins? Verint provides leading financial institutions a comprehensive suite of solutions to help elevate customer engagement to a competitive differentiator. We can deliver insights to help you reduce costs while increasing the quality of service.
“We’re very satisfied with the results we’ve seen so far with Verint Workforce Management. Now we can easily balance workloads, helping to reduce costs from overstaffing and overtime.”
– Project Manager, ABN AMRO
How are you balancing intense competition and budget cuts with delivering quality service? Verint helps healthcare organisations and insurers engage customers, improve service levels across multiple channels, and reduce costs. Our solutions and services can help you stay ahead of evolving programmes and regulations while enhancing compliance and the security of interactions.
“Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience.”
– Director, Operational Performance Management and Workforce Optimisation, Large Non-Profit Health Insurer
How effectively is your infrastructure supporting the customer engagement needs of new and existing clients? Verint’s integrated suite of solutions can help you address complex requirements, from managing staff scheduling, performance, and training to using automation and analytics to enhance productivity, understand trends, and deliver cost-effective service.
“The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service.”
– Jaymee Gerard, Operations Business Analyst, PlumChoice
Are you using customer interactions to glean intelligence that can help you decrease customer churn? With Verint, you can capture and analyse customer interactions across channels. Armed with this intelligence, you can develop customer retention and loyalty strategies to help keep you competitive, even as local service, local distance, wireless, and cable continue to converge.
“Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact.”
– Ingrid van der Fits, Customer Service Experience Manager at Tele2
How effectively are you responding to citizen demands, providing access to self-serve portals, introducing new digital engagement channels, improving services, and managing the pressures of politics and cost containment? Verint can help you transform citizen engagement, connecting “front-office” customer requirements to “back office” delivery and leveraging the use of new digital, social, and emerging channels.
Verint’s solution “is built from the ground up with local government authorities in mind, and the experience and professionalism of the Verint sales and services team helps ensure a fast, expert deployment.”
– Peter Tolland, customer and information governance manager at North Lanarkshire Council