ORLANDO and MELVILLE, NY, May 22, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage™ 2019 Global Customer Conference, in Orlando, Fla.
Verint Solutions Receive Highest Scores in Overall Revenue Criteria and among the Highest in Market Presence Category
ORLANDO, Fla. and MELVILLE, N.Y., May 21, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc.
Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey
ORLANDO, Fla. and MELVILLE, N.Y., May 21, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer (VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement channels with a powerful, automated analytics engine to deliver actionable insights. These insights empower organizations to prioritize and act upon the CX initiatives that deliver the most significant financial impact.
MELVILLE, N.Y., May 21, 2019 –
MELVILLE, N.Y., May 20, 2019 – Engagement in the Always-on Era – 69% of Employees Believe Technology Will Enhance Their Jobs
Key Findings Including:
Verint Helps Financial Services Company Enhance Data Security, Protect Member Identity and Drive Operational Efficiencies
MELVILLE, N.Y., May 17, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced today that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center.* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members.
Innovative Solutions Provide Elegant Automation Storyboarding for Designing Next Generation Automation Solutions for the Contact Center and Back Office
MELVILLE, N.Y., May 15, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the release of the latest enhancements to Verint’s Desktop and Process Analytics™ (DPA) solution, part of its Workforce Engagement offering, building on Verint’s established leadership in automation solutions. In the hybrid workforce, automated processes work in conjunction with humans, resulting in a change to the fundamental nature of work. This evolution gives employees what they want most from their work: simplification of processes, reduction of tedious, manual tasks and the ability to meet performance goals, while helping the organization reduce operating costs and simultaneously elevating the customer experience.
Representatives from 50 companies including Aetna, AIG, TELUS International and Uber to speak on use of Verint solutions to simplify, modernize, and automate their business and drive winning customer engagement strategies
MELVILLE, N.Y., May 2, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the conference agenda and keynote speakers for Engage19, one of the customer engagement market’s largest and most compelling events, to be held May 20-23 at the Loews Sapphire Falls Resort and Loews Royal Pacific Resort in Orlando. The conference will offer motivational keynotes, innovation and experience zones, customer, partner and industry analyst-led sessions, compelling panel discussions, networking events and more.
New Machine Learning Capabilities Identify Customer Pain Points and Outliers in CX Data
MELVILLE, N.Y., April 29, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact.
MELVILLE, N.Y., April 24, 2019 –