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Empower your workforce to make faster, better decisions. Discover Enterprise Workforce Optimisation—available on-premises or in the cloud.

Executive Perspective

2016年第 3四半期のフォレスター・リサーチ社の The Forrester Wave™ において、ベリントはワークフォース最適化スイートで最高スコアを獲得。 大手アナリスト調査で、ワークフォース最適化スイート提供ベンダーのリーダー企業として認められました

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Workforce Optimisation

Drive workforce and operational efficiency in key areas of your business

One of the keys to effective customer engagement is the ability to manage the performance and productivity of employees who are part of the service delivery process. Regardless of the size of your business, you need to be able to drive workforce and operational efficiency, take advantage of analytics and advanced processes, and share intelligence with other areas of the enterprise.

Verint Workforce Optimisation offers advanced automation to get the most from your workforce. Our software and services can enhance the efficiency of your employees and processes, and enable you to share workforce intelligence in real-time across your business. Organisations of all sizes, from large enterprises to mid-market contact centres, rely on Verint Workforce Optimisation to capture interactions, heighten quality, and help manage the availability and performance of employees in targeted areas of their businesses, including:

Verint Workforce Optimisation comprises a suite of software and services that address a variety of functions, including:

Verint Workforce Optimisation is a unified suite with tight integration and workflow among functions, a single user interface, and embedded analytics for helping you make better, faster decisions. And while Verint WFO is a unified suite, it’s also open. Each solution stands as best-of-breed and comes with out-of-the-box APIs, making it easy into integrate into your existing environment. The intelligence created is also easily shared with solutions outside the portfolio, driving actionable intelligence that enables quick decision-making.

You can also benefit from simplified system administration and maintenance, real-time enterprise collaboration, intuitive interfaces and navigation, and reduced total cost of ownership.

To accommodate the preferences of today’s workforce, Verint also offers mobile apps that provide employees anytime, anywhere access to frequently used functions, such as schedules and request management.

Verint Customer Analytics

Verint Workforce Optimisation works in tandem with Verint Voice of the Customer solutions, such as Interaction Analytics—including Speech, Text, and Social Analytics, and Enterprise Feedback Management—as well as Customer Communities. All of these solutions can be licensed as a suite or by individual product and deployed in the cloud, on-premises, or in a hybrid model, with flexible purchase methods to suit your business needs.

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Speech Analytics

Verint Workforce Optimisation

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Text Analytics

Verint Branch Workforce Optimisation

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Enterprise Feedback Management

Verint Back-Office Workforce Optimisation

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Case Study: Cruise Line Operator

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Case Study: Dynamic Media and Digital Business Leader

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Case Study: Neopost

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Case Study: Leading Personal Lines Insurer

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